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8a99 is clear about what data we collect from your account, how we use it, and the choices you have at every step. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, you share certain information — your name, contact details, and the payment method you choose to fund your wallet. We collect this data only to operate your account, process transactions, and keep your session consistent across devices. If you deposit through bKash, Nagad or Rocket, we record the transaction reference that your wallet provider generates; we do not store your mobile banking PIN or full wallet credentials. We use your email address to send account-related notices — not promotional messages sent without your knowledge. Device identifiers, such as the type of browser or mobile handset you use, help us maintain the same session state whether you switch from phone to laptop or back again. We do not sell your personal data to third parties. We may share limited information with payment processors and identity verification services strictly to complete a transaction or confirm eligibility. Any such sharing is governed by contractual obligations that restrict those parties from using your data for other purposes. This policy applies to data collected through the 8a99 website and any related account services available to eligible regions under applicable local law.
This policy draws a clear line between what falls inside our responsibility and what does not. Understanding the scope helps you know exactly whose rules apply when you interact with different parts of your account journey.
All data collected when you create or log in to your 8a99 account falls within this policy — including your registered email, account preferences and any identity details submitted during verification. We are responsible for how this data is stored and accessed.
When you use bKash, Nagad or Rocket to fund your account, the transaction passes through your wallet provider's own system. Their privacy terms govern how they process your mobile banking data. We only receive the confirmation reference they send back to us.
Data generated as you browse game categories, view sports markets or read account notices on our site is captured in session logs we control. These logs help us keep your balance display consistent and your navigation state intact across visits.
Links from our site to external payment help pages, wallet apps or local support tools take you outside this policy. We do not govern how those services collect or use your data. Check the privacy terms of each third-party service you visit directly.
You hold several practical rights regarding the data we keep on your account, and we want the process of exercising them to be straightforward. You can ask us to show you a summary of the personal information recorded against your account — this includes your registered contact details, the payment methods linked to your wallet, and a log of account activity we hold on file. If any detail is wrong, such as an outdated phone number or an incorrect name on the account, you can request a correction through our support channel and we will update the record once verification is complete. If you believe data is being processed in a way that does not align with what you agreed to when opening the account, you can raise that concern directly with our team. Where local law and eligible region rules permit, you may also request that certain data be removed from our records, subject to any legal or operational obligation that requires us to retain it for a defined period.
Submit a request through our support channel to receive a summary of the personal data held on your 8a99 account, including contact details and transaction references we have logged.
If your registered name, email or phone number is no longer accurate, contact our team with the corrected information. We verify the change against your account before updating it.
If something in this policy is unclear or you believe your data is being used in a way you did not agree to, write to us. We will respond with a clear explanation and next steps.
Where applicable under your local law and eligible region rules, you may ask us to remove specific data. We will confirm what can be removed and what must be retained under our operational or legal obligations.
If you have a question about how your data is handled, want to correct something on your account, or need to exercise any right described in this policy, there are published routes to reach us. Use the channel that suits you — we keep the same information available through each one.
Open the support chat from within your signed-in account. Describe your privacy question or data request directly in the chat window and our team will respond through the same thread.
Send a written request to the contact email address published in the account help section of the site. Include your registered email and a clear description of the data action you are requesting.
The help centre on our site includes a dedicated section for account and privacy queries. You can read published answers there or submit a form that routes directly to the team handling data requests.
We apply consistent internal standards to the way account data is stored, accessed and retained. Understanding these standards helps you make an informed decision about using this platform, subject to your local law and eligible region.
We use session cookies to keep your account state stable as you move between the sportsbook, casino lobby and your wallet page. These cookies do not track activity outside the 8a99 site. You can manage cookie preferences through your browser settings, though disabling them may affect account navigation.
Your account login is protected by the credentials you set at registration. We do not store your bKash, Nagad or Rocket mobile banking passwords — only the transaction reference returned by your wallet provider after a completed deposit or withdrawal step.
We retain account and transaction records for the period required by our operational obligations and any applicable legal requirements in the regions we serve. Once that period ends and no outstanding obligation applies, records are removed from active storage.
When this policy changes in a meaningful way, we post a notice in the account area and update the version date at the top of this page. Continuing to use the account after a posted update means you have seen the revised terms. Contact us if any change raises a question.
These are the questions our account holders ask most often about data, privacy and their rights on this platform. If something is still unclear after reading, use the support contact routes listed on this page.
We collect the details you submit at registration — your name, email address and phone number — along with device session data needed to keep your account consistent. We also record transaction references from bKash, Nagad or Rocket deposits, but not your wallet PIN or mobile banking password.
We share limited data only with payment processors and identity verification services when completing a transaction or confirming your eligibility. Those parties are contractually restricted from using your data for any other purpose. We do not sell personal data to advertisers or data brokers.
Submit a request through the account support chat or by email to the address in the help section. Include your registered email so we can locate your record. We will send you a summary of the personal data we hold, subject to any verification step required.
Yes. Contact our support team with the corrected detail — for example, an updated phone number or a name change — and we will verify the request against your account before making the update. The correction process is described in the Account Support section of the help centre.
After an account is closed, we retain records for the period required by our operational and legal obligations in your eligible region. Once that retention period ends and no obligation applies, records are removed. Contact us through the published support routes to ask about your specific situation.
Our policy covers the transaction reference data we receive from your wallet provider after a deposit or withdrawal. The data processed inside your bKash or Nagad app — including your PIN and mobile banking history — is governed by those providers' own privacy terms, not ours.